Frequently Asked Questions
Quick answers about orders, shipping, returns and payments.
Do you ship Australia-wide?
Yes — see our Shipping Policy for current rates and delivery areas.
How long does delivery take?
Delivery times depend on your location — full details are in our Shipping Policy. You'll also receive tracking information once your order is dispatched.
How do I track my order?
Once your order ships you'll receive a confirmation email with tracking information. You can also check your order status any time from your account.
What is your returns policy?
See our Refund Policy for full details on returns and exchanges.
What payment methods do you accept?
We accept major credit and debit cards plus any additional payment options shown at checkout.
Is checkout secure?
Yes — all payments are processed through Shopify's secure, encrypted checkout.
I have a question about a specific product — who do I ask?
Get in touch via our Contact page and we'll help you find the right product for your dog or cat.
Can't find your answer? Contact us